i am looking for:
- customer-facing technical roles: technical support engineering, solutions engineering, implementation, customer success
- based in Philadelphia, open to NYC or fully remote
- civic tech, edtech, and mission-driven orgs are a big plus
- available immediately!
what’s not on my resume:
i love hard tickets!
I worked for three and a half years at a college help desk. I stay calm, ask the right questions, and never make anyone feel dumb for not knowing something. I get genuine fulfullment from solving problems, especially when it’s a real challenge and especially when I get to be helpful.
i’m good with large-scale technical projects
I was the station manager at WHRC Radio, which is entirely student run. Our DJs come in with zero broadcast experience and high turnover, which means that documentation and training that people actually use is absolutely necessary. We couldn’t function without it. I rewrote all of our documentation, tested it on our newbies, and rewrote when necessary. This is exactly how large scale technical projects keep running.
i know how to manage diverse expectations and requirements
On the Ticha Project, my ‘users’ were historians, linguists, librarians, and Zapotec community members. In other words, people with strong opinions about the work and no interest in the technical details. My job was to hear what they needed, translate it into something workable, and check back that I’d gotten it right. I learned to manage diverse stakeholders on a project where getting it wrong would have meant failing a community, not just a sprint.
i write, a lot
My writing is public: substack
and in spanish, too.
I’m a Spanish literatures major, which means that beyond “conversational” I can troubleshoot, explain, and de-escalate in two languages.
some examples of my work:
WebApps & Technical Projects
See portfolio for details. Projects include a full-stack college calendar site, a cute Tamagotchi chrome extension to maximize productivity, and more.
Ticha Project Web Design
Digital humanities platform preserving Indigenous Zapotec texts. Built search interfaces and contributed to linguistic annotation tools for a digital archive of colonial-era texts. Sponsored research by Haverford College Digital Scholarship under Anna Lacy. Summer 2025.
WHRC Radio Infrastructure
Rebuilt the digital infrastructure for Bryn Mawr’s community radio station: training documentation, scheduling systems, and broadcast tools. See this portfolio post for more.
my resume at a glance
- IT Help Desk Student Manager (Tech Lead), Bryn Mawr College — 3.5 years, 300+ tickets/semester
- CS Teaching Assistant, Bryn Mawr & UPenn — intro programming through data structures
- Digital Humanities & Web Design Intern, the Ticha Project @ Haverford
- Research: automated unit test generation (Bryn Mawr, under Elizabeth Dinella); AI use in higher ed (under Deepak Kumar); ML pipelines (NSF REU @ Brown)
- Station Manager, WHRC Radio; Budget Manager, Batten House Sustainability Co-Op
- B.A. Computer Science & Spanish Literature, Film Studies minor — Bryn Mawr College, Class of 2026, 3.82 GPA
full details in the resume PDF.
get in touch!
Email: claraxfee@gmail.com LinkedIn: linkedin.com/in/claraxfee GitHub: github.com/claraxfee Substack: clarafee.substack.com